Refund & Return Policy for Maxotis.xyz

At Maxotis.xyz, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or needs. This Refund & Return Policy explains the conditions and procedures for returning items purchased from our website, ensuring a smooth and transparent process.

1. Eligibility for Returns

You may return most items within 30 days of receiving your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse a return if the product shows signs of use or is damaged.

2. Return Process

To initiate a return, please contact our customer service team at maxotis@gmail.com or call us at (616) 844-5513. Provide your order number, reason for return, and any relevant photos of the product if it arrived damaged or defective. Once we review your request, we will provide instructions for returning the item.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for the return shipping costs unless the product is defective.

4. Exchange Policy

If you received a defective or damaged item, we will gladly replace it. Please contact us at maxotis@gmail.com to arrange an exchange.

5. Non-Returnable Items

Certain items may not be eligible for return, including personalized products, clearance items, and downloadable software. Please contact us if you have questions regarding the return eligibility of a specific product.

6. Contact Us

If you have any questions about our Refund & Return Policy, please feel free to reach out to us:

• Address: 33200 Edgegrove Rd, Fraser, MI 48026, US
• Phone: (616) 844-5513
• Email: maxotis@gmail.com

We are here to help and ensure you have a positive experience with Maxotis.xyz!

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as received.
• The return request must be made within 30 days of the purchase date.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

Certain items cannot be returned:

• Products that have been used or show signs of wear.
• Custom or personalized items.
• Items purchased during a sale or promotion.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at maxotis@gmail.com or call us at (616) 844-5513 to obtain a return authorization.

2. Safely package the item in its original condition.

3. Send the package to the following address:

   Maxotis.xyz Returns Department
   33200 Edgegrove Rd
   Fraser, MI 48026, US

4. Refunds

Once we receive the returned item, it will be inspected for eligibility. If approved, a refund will be issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

5. Exchanges

At this time, we do not offer exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.

6. Return Shipping Costs

Customers are responsible for covering the return shipping costs unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure safe delivery.

7. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out:

• Email: maxotis@gmail.com
• Phone: (616) 844-5513
• Address: 33200 Edgegrove Rd, Fraser, MI 48026, US

At Maxotis.xyz, we strive to provide high-quality learning support equipment and exceptional customer service. We appreciate your business and are here to assist you with any concerns.